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Oct. 17th, 2016

*dusts hands*

Dear Suburban Propane-

When I tell you we decided to go with Blossman Gas because they are local and literally 10 minutes away, don't try and tell you are too.

No, you are not, you are 30-40 minutes away. That's not local to me.

Don't try and tell me you're cheaper either. I priced things out. I listened to what the seller had to say about their experience with your company. That, more than your claim of '30 years of service at this house', says a lot to me.

You never called me back about a pick up date and just randomly showed up. You're still 30-40 minutes away. Your tank is still not certified*, and still not in compliance**.

Yes, they are a competitor, but guess what? You don't exactly have a good track record with at least two owners of this property now.

Thank you for finally picking up your tank and getting it off my property.


* Certification ran out last year. It has not been inspected and thus, recertified in over a year now. New tanks from Blossman are 12 year certification, and are in much, much better shape.

** It is not 3-5 ft from the nearest ingress to the house, ie, the outside cellar access and the sump pump drain line. AND there's an old burrow directly behind it that leads up under the house. Propane sinks and looks for an ignition source- sump pump and dehumidifier are less than 6 ft down, and less than 3 ft away through the outside cellar access. Yeah. New tanks are now 8-9 ft away from any under house access points.



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Aug. 25th, 2016

So, this is absurd.

Go to AmEx to file a dispute because, hey, still not shipped, still no tracking info for this month's Marvel Collector Corps box ( box closed on the 15th, we were charged on the 2nd, payment cleared by the 4th, they claim they ship within a week of close, yet people were getting their boxes *before* and *on* the close date, so that's an outright lie, and now it's 10 days past close date, with still no shipped box, no tracking info, nothing). We really would prefer to have the box, and figured maybe if our CC company got on their case, we'd get it. Only it's not that simple.

You have two options when filing a dispute- you can request a credit, or you can request the merchandise. So I selected to get the stupid box. Except now I can't finish and file the dispute, because it wants a date for when I received (non-existant) 'damaged or missing merchandise'. I can't give it a date for something I do not have.

So I try to do an online chat. Only their chat isn't working, it comes up as a blank screen. So I go to their Facebook page to message them about why its not working. Only, they want me to connect my card into Messenger before they'll even answer any messages. That's not going to happen. That's *never* going to happen. And if it ever does, it'll be because I've been taken over by pod people.

So I bit the bullet and called them. Very nice lady, who explained, because we actually *want* the merchandise, we can't file a dispute, but have to contact the merchant first- which, as I explained to her, I already did. Three times. She proceeds to try to find an alternative way to contact them, finds the Facebook page, to which I replied that they don't respond to people asking about issues there, as there are dozens of people all having the same issue, all with no answers. I also politely explained that not telling us this on the website itself (that if we actually want what we paid for, we have to contact the merchant instead), was stupid. She agreed.

So my options are- get a credit, which will cancel this month's box and we'd never get it at all, or try to contact Collector Corps/Funko again and wait. Well, wait longer. And still not have any clear answers as to why this box never shipped, but we were still charged for it.

Yeah.

Looks like I'll end up doing a dispute requesting a credit and just giving up on this box, as well as cancelling any further boxes.


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Dec. 10th, 2015

Your customer support may be great, but your shipping department sucks.

So. Never doing business with Loot Crate again.

I'm still waiting on my order from the Thanksgiving Loot Crate Gifts sale. It's now been 15 days since placement of said order, 11 business days and still no shipping notice. I contacted support (twice, a week apart) only to be told to give them more time. It's ONE ITEM, how hard can it be?!?

I have been more than patient. I will be filing a chargeback tomorrow. This will also be the last time we do any business with Loot Crate and we will never recommend them to anyone after this.

Reading some of the comments on their Facebook page, people are *still* waiting for their Fallout crates (from August?Sept?) and have been charged *extra times* for Doctor Who crates (ordered 2, got charged for 3?!?). Others haven't gotten their November crates, still others are waiting on Mass Effect crates that still haven't shipped, and so on.

Yeah.


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Nov. 18th, 2015

When it comes to 'others'...

(This post brought to you by the rampant xenophobia, Islamaphobia, racism, homophobia and bigotry I keep seeing on Facebook lately...)


We haven't learned a damn thing.


When we decided we absolutely had to have that particular swath of land that the Native Americans said was sacred, we declared it was for their own good and moved them onto reservations. Those who refused, were slaughtered outright.


When the Irish were coming here, fleeing famine and death thanks to the British, during the Great Potato Famine, we declared that they were not wanted, that they needed to go back to their own country.


When the Chinese immigrated and were recruited to help build OUR railroad, we declared that they were unwanted and needed to be sent back to their own country.


When the Texihanos and Mexicans started moving beyond Texas during the War, we declared that they needed to pay for the Alamo, even the innocent children and women.


When Japan bombed Pearl Harbor during WWII, we declared that all Japanese were evil and imprisoned Jap-Americans in internment camps on US soil.


When the Jews came over seeking asylum and refuge, we declared that they were unwanted and needed to go back to their own country. An entire cruise ship full was turned away and had to return to Europe, where 90% of the passengers- all Jewish, were exterminated.


Hell, we *still* tell Mexicans fleeing drug cartel wars and Cubans fleeing a dictatorship, to go back to their own countries.


So, tell me, WHEN did we supposedly learn anything? Because obviously, we have forgotten that 90%, give or take, of our OWN ancestors also were fleeing their home countries in search of safety and a better life for themselves and their loved ones.


We haven't learned a damn thing, and keep making the same bad choices- tell the 'others' they are not wanted- , over and over and over, despite what our own Constitution says.


I take it back, we *have* learned something.

We've learned to be xenophobic, bigoted, racist assholes who cannot think for themselves and fear and hate anything and anyone 'not like us', be it gays, Muslims, people of color, people of another nationality, whathave you.

How sad is that?



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Jun. 23rd, 2015

One bad experience can ruin it all.

So we signed up for Loot Crate this month. This month's theme was 'cyber' and was supposed to have stuff from one of our favorite video games (Borderlands), so we figured it'd be a great first loot crate to experience and see if we like it enough to continue.

They claim to schedule deliveries to arrive between the 20th and 25th of each month. They say this repeatedly, everywhere.

The first sign something was off was when I got the tracking number on the 18th, saying it'd been generated on the 9th. I thought, ok, maybe it's been shipped and I'll get the box early next week.

But the tracking never updated. Never changed beyond the number being generated. Look on their Facebook page and see many comments about this same issue, as well as others bragging about receiving their boxes. Some comment that this has been going on like this for 2 months now. (WTF, over?!?)

Cue frustration and disappointment. Yesterday, still no updated tracking information.

This morning, finally get updated tracking to say it's not even scheduled to ship until the 22nd and not due to arrive until the 26th.

So much for that 'deliveries arrive between the 20th and 25th of the month' spiel.

Very unhappy and disappointed. This has not been a good experience and I doubt we'll continue now.


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Oh, and now apparently, I'm not allowed to complain over 'a one day delay' according to some asshole on the Loot Crate Facebook page. No, asshole, I'm complaining over the fact that the tracking number was generated THREE WEEKS before the shipment was even scheduled to ship and that information as to WHY has been seriously lacking. And the fact that it's happened to quite a number of other people this month as well.

But noo.... fanboi says I'm not allowed to complain about something I damn well paid for.
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Jun. 20th, 2015

Facebook's 'authentic name' bullshit continues. #MyNameIs

A friend contacted me this week about a friend of hers who now has to confirm her name. This person is even a published author under the name she chooses to use publicly. She at least will have plenty of documentation to back herself up.

However, the friend of mine who was hit yesterday with the 'confirm your' name bullshit, doesn't.

I've known her by the name she uses online for as long as I've known here- 7-8 years now. She, however, doesn't have near as much documentation as I had. But you know what? That shouldn't matter. The fact that THIS is the name she chooses to be known by is all that should matter.

Facebook shouldn't be forcing people to go through this humiliating, demeaning and invasive process just to prove that yes, they are using an 'authentic' name according to whatever halfassed algorithm they have decided to use.

People's FRIENDS and FAMILY are the ones who should decide is the name is authentic or not. The person USING the name should be the one to decide whether that name is authentic or not. Not some faceless entity on a damn computer.

This is absolutely ridiculous and it needs to stop, not increase. People really need to start speaking up about this, not waiting until Facebook comes for them or their friends. Otherwise, soon, there won't be any friends to speak up for them.



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Jun. 2nd, 2015

Facebook's Authentic Name Fiasco, part III

This was originally in response to this post Which, ironically, though I can log in to HuffPost with my Twitter account, I CANNOT COMMENT because I no longer have access to my Facebook account.

They are no longer simply targeting drag queens, transgender, Native Americans, etc.

They are targeting *anyone* with a name that 'they' think isn't 'authentic'.

I know this because they targeted me last week. I have used my name for over 20 years, in my personal life and as a pseudonym for my business. It is the name my friends call me, that my family calls me, that my customers see on their invoices. It is the name I use because I do not wish to be stalked and harassed by certain estranged members of my birth mother's family, to include her. In fact, I was found by one person about 5 years ago and the anxiety and fear resulting from it was so bad, I called my husband in tears, demanding that we move, right now, and I didn't care where.

They lie when they say that you no longer have to provide legal documents, as in a government issued ID. That is *still* required, even with any other documents you can provide with the name you go by. They claim it's so they can see that the birth dates match, whatever that's supposed to mean.

You have 7 days to comply with their wishes of verifiable documentation- and the verifiability of such is at their whim, and after those 7 days, your account is *still* suspended. You have absolutely no access whatsoever. To rub salt in the wound, if you set it up that way, you will *still* get email notices of things your friends post or their status updates, yet you can't even look at them.

You have no way to know where you stand in their verifying process either, the only thing you get is a notice that they will get back to you if they need more documentation (I'm waiting for that to happen, I have 20+ years worth for them).

They claim to have clarified the language to mean the name you go by in public, and yet, the TOU still says you have to use your real, legal name. And they get to decide whether that name is real enough, authentic enough or not. Not you. Not your family. Not your friends.

Their authentic name policy is not helping anyone. It is driving users away. I'm sure their investors must be so happy about that.

And no, I *still* do not have access to my personal page.


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