In response to this article
, Chad decided to comment
The following is my rebuttal and response as posted to his comment-
"You know the reason why such a small percentage of listings are flagged anymore? Because we the sellers are doing your jobs for you and we the sellers are fed up, so we stop the useless flagging.
You claim that premade items, ie mass produced, are not allowed, then go so far as to attempt to convince us that those J. Crew bubble necklace knockoffs are handmade when you know darn well they are not. And that's just the bubble necklaces! What about the knockoff pave cuffs, earrings and necklaces? You know darn well that there are resellers and you are blatantly not doing anything about it, other than to start calling them 'collectives'.
Instead, you feature them, like you did the boat furniture reseller, Ecologica Malibu. Instead you post asinine articles in the Storque, by people who don't even sell on Etsy, extolling OUR BUYERS to not buy anything made from coral, faux, legitimate, vintage or otherwise. You blatantly feature articles and people/shops that hurt your legit handmade, supply and vintage sellers and then try to cover it up.
Instead of removing resellers, you target legit sellers, such as the one earlier who made those wood boxes for electronics. He provided all sorts of proof that he was handmaking his items and you STILL shut him down. The term reseller has NOT become a catch all as you seem to think. We legit sellers know exactly what it means and honestly, many of us have given up on you in regards to them.
178 people muted in the last two years? More like in the last 8 MONTHS. And that's just the ones who go to a specific Team and tell us that they have been muted. And when you do mute people, you mute them for things like saying 'Cheese' in a thread designed for fun. For things like 'Yippee, Diane!' that was a legitimate response to someone else, but Admin saw as snark without reading further. You mute for pointing out the flaws, no matter how tactful or politely it was done. There are threads and comments and posts everywhere that detail why people were muted and some of them are for the most innocuous things. You mute to keep the public face all happy and shiny. You mute to hide your flaws. And you know it.
What's the real reason behind blocking PayPal this last weekend? You can't simply claim its because you were testing an overlay when obviously, Direct Checkout worked fine. You know it was deliberate, you just can't admit it because you'll get the kind of backlash you are getting now about the asinine feedback system changes, if not worse.
Why don't you have a telephone number users can call with problems like other legitimate selling sites do? There is absolutely no reason why after 8+ years, you cannot have a working customer service number. Yet, you still have failed to provide anyone with a satisfactory answer as to why you refuse to have one. Instead relaying on emails and convos, days, sometimes weeks later , or not at all.
If you really do have measures in place that survey, test and monitor user satisfaction, then you are blatantly ignoring the alarm bells that have got to be ringing madly right now. You are being complacent. You can tell that by a simple perusal of the gutted forums to
know that your user base is NOT happy. Not even generally.
Call this a rant if you want. I don't. I call it a discourse on exactly how wrong and blind you are being to what's truly happening right in front of you. I call it a wake up and take off the rose colored glasses you are wearing before you run the site even further into the ground and all that's left IS the mass produced items and resellers.
And hey, look, my name is even on this, as it is on all my comments. I'll expect the retaliation against my shop any time now. "
Mark and I will be starting the process of starting up my own website and hopefully by the first of the year, well have it up and running. The feedback fiasco and the PayPal debacle have become the final nails in the coffin for me at Etsy. I will no longer promote that site. Instead I will be concentrating on Zibbet
, Big Cartel
and in time, my own website.