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Dec. 10th, 2015

Your customer support may be great, but your shipping department sucks.

So. Never doing business with Loot Crate again.

I'm still waiting on my order from the Thanksgiving Loot Crate Gifts sale. It's now been 15 days since placement of said order, 11 business days and still no shipping notice. I contacted support (twice, a week apart) only to be told to give them more time. It's ONE ITEM, how hard can it be?!?

I have been more than patient. I will be filing a chargeback tomorrow. This will also be the last time we do any business with Loot Crate and we will never recommend them to anyone after this.

Reading some of the comments on their Facebook page, people are *still* waiting for their Fallout crates (from August?Sept?) and have been charged *extra times* for Doctor Who crates (ordered 2, got charged for 3?!?). Others haven't gotten their November crates, still others are waiting on Mass Effect crates that still haven't shipped, and so on.

Yeah.


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Nov. 18th, 2015

When it comes to 'others'...

(This post brought to you by the rampant xenophobia, Islamaphobia, racism, homophobia and bigotry I keep seeing on Facebook lately...)


We haven't learned a damn thing.


When we decided we absolutely had to have that particular swath of land that the Native Americans said was sacred, we declared it was for their own good and moved them onto reservations. Those who refused, were slaughtered outright.


When the Irish were coming here, fleeing famine and death thanks to the British, during the Great Potato Famine, we declared that they were not wanted, that they needed to go back to their own country.


When the Chinese immigrated and were recruited to help build OUR railroad, we declared that they were unwanted and needed to be sent back to their own country.


When the Texihanos and Mexicans started moving beyond Texas during the War, we declared that they needed to pay for the Alamo, even the innocent children and women.


When Japan bombed Pearl Harbor during WWII, we declared that all Japanese were evil and imprisoned Jap-Americans in internment camps on US soil.


When the Jews came over seeking asylum and refuge, we declared that they were unwanted and needed to go back to their own country. An entire cruise ship full was turned away and had to return to Europe, where 90% of the passengers- all Jewish, were exterminated.


Hell, we *still* tell Mexicans fleeing drug cartel wars and Cubans fleeing a dictatorship, to go back to their own countries.


So, tell me, WHEN did we supposedly learn anything? Because obviously, we have forgotten that 90%, give or take, of our OWN ancestors also were fleeing their home countries in search of safety and a better life for themselves and their loved ones.


We haven't learned a damn thing, and keep making the same bad choices- tell the 'others' they are not wanted- , over and over and over, despite what our own Constitution says.


I take it back, we *have* learned something.

We've learned to be xenophobic, bigoted, racist assholes who cannot think for themselves and fear and hate anything and anyone 'not like us', be it gays, Muslims, people of color, people of another nationality, whathave you.

How sad is that?



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Jun. 23rd, 2015

One bad experience can ruin it all.

So we signed up for Loot Crate this month. This month's theme was 'cyber' and was supposed to have stuff from one of our favorite video games (Borderlands), so we figured it'd be a great first loot crate to experience and see if we like it enough to continue.

They claim to schedule deliveries to arrive between the 20th and 25th of each month. They say this repeatedly, everywhere.

The first sign something was off was when I got the tracking number on the 18th, saying it'd been generated on the 9th. I thought, ok, maybe it's been shipped and I'll get the box early next week.

But the tracking never updated. Never changed beyond the number being generated. Look on their Facebook page and see many comments about this same issue, as well as others bragging about receiving their boxes. Some comment that this has been going on like this for 2 months now. (WTF, over?!?)

Cue frustration and disappointment. Yesterday, still no updated tracking information.

This morning, finally get updated tracking to say it's not even scheduled to ship until the 22nd and not due to arrive until the 26th.

So much for that 'deliveries arrive between the 20th and 25th of the month' spiel.

Very unhappy and disappointed. This has not been a good experience and I doubt we'll continue now.


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Oh, and now apparently, I'm not allowed to complain over 'a one day delay' according to some asshole on the Loot Crate Facebook page. No, asshole, I'm complaining over the fact that the tracking number was generated THREE WEEKS before the shipment was even scheduled to ship and that information as to WHY has been seriously lacking. And the fact that it's happened to quite a number of other people this month as well.

But noo.... fanboi says I'm not allowed to complain about something I damn well paid for.
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Jun. 20th, 2015

Facebook's 'authentic name' bullshit continues. #MyNameIs

A friend contacted me this week about a friend of hers who now has to confirm her name. This person is even a published author under the name she chooses to use publicly. She at least will have plenty of documentation to back herself up.

However, the friend of mine who was hit yesterday with the 'confirm your' name bullshit, doesn't.

I've known her by the name she uses online for as long as I've known here- 7-8 years now. She, however, doesn't have near as much documentation as I had. But you know what? That shouldn't matter. The fact that THIS is the name she chooses to be known by is all that should matter.

Facebook shouldn't be forcing people to go through this humiliating, demeaning and invasive process just to prove that yes, they are using an 'authentic' name according to whatever halfassed algorithm they have decided to use.

People's FRIENDS and FAMILY are the ones who should decide is the name is authentic or not. The person USING the name should be the one to decide whether that name is authentic or not. Not some faceless entity on a damn computer.

This is absolutely ridiculous and it needs to stop, not increase. People really need to start speaking up about this, not waiting until Facebook comes for them or their friends. Otherwise, soon, there won't be any friends to speak up for them.



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Jun. 2nd, 2015

Facebook's Authentic Name Fiasco, part III

This was originally in response to this post Which, ironically, though I can log in to HuffPost with my Twitter account, I CANNOT COMMENT because I no longer have access to my Facebook account.

They are no longer simply targeting drag queens, transgender, Native Americans, etc.

They are targeting *anyone* with a name that 'they' think isn't 'authentic'.

I know this because they targeted me last week. I have used my name for over 20 years, in my personal life and as a pseudonym for my business. It is the name my friends call me, that my family calls me, that my customers see on their invoices. It is the name I use because I do not wish to be stalked and harassed by certain estranged members of my birth mother's family, to include her. In fact, I was found by one person about 5 years ago and the anxiety and fear resulting from it was so bad, I called my husband in tears, demanding that we move, right now, and I didn't care where.

They lie when they say that you no longer have to provide legal documents, as in a government issued ID. That is *still* required, even with any other documents you can provide with the name you go by. They claim it's so they can see that the birth dates match, whatever that's supposed to mean.

You have 7 days to comply with their wishes of verifiable documentation- and the verifiability of such is at their whim, and after those 7 days, your account is *still* suspended. You have absolutely no access whatsoever. To rub salt in the wound, if you set it up that way, you will *still* get email notices of things your friends post or their status updates, yet you can't even look at them.

You have no way to know where you stand in their verifying process either, the only thing you get is a notice that they will get back to you if they need more documentation (I'm waiting for that to happen, I have 20+ years worth for them).

They claim to have clarified the language to mean the name you go by in public, and yet, the TOU still says you have to use your real, legal name. And they get to decide whether that name is real enough, authentic enough or not. Not you. Not your family. Not your friends.

Their authentic name policy is not helping anyone. It is driving users away. I'm sure their investors must be so happy about that.

And no, I *still* do not have access to my personal page.


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May. 26th, 2015

Facebook's authentic name fiasco, part 2

So. I have 2 of the 3 'acceptable pieces of documentation' Facebook wants to verify that I am using my authentic name.

And then some. I have over a dozen various websites, dating as far back as 2003 with this name. I have an old USMC shirt from 1992 with my this first name. I have statements from friends who've known me longer than Facebook has even been around- by this name. I have posts from new friends who state this is my name, as it is the name I was introduced to them by.

I have a portfolio with this name, followed by Artist. I have signed cds from a local band with a large Facebook presence and whom I am friends with two members of, with this name on it.

My business packaging is branded with this name. It is on photos I took dating back to 2000 and earlier.

I use this name to keep my birth mother and her extended family from finding me, as I have, by choice, had no contact with her in 35+ years and intend to keep it that way. If I am forced to change it, then I can guarantee they will find me in a matter of days.

I have friends who have known me for 25+ years sending me statements saying that this is the name they know me by. I have fellow Akita owners who I've helped with Rescue offering to vouch for me, that this is the name I am known by.

If Facebook looks at all this proof/evidence and denies me my name, then no one is safe, no matter what name they may use, no matter how innocuous sounding.

We need to tell Facebook that this policy needs to be stricken from the TOUs completely. It is not only affecting transgender, crossdressers and Native Americans, it is now affecting Artists who rely on pseudonyms like this for their livelihoods, it is affecting people who have cut all ties with family members, it is affecting people who are trying to lead a normal life and still manage to hide from stalkers and/or abusers.

Enough is enough.


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May. 25th, 2015

Facebook and their 'authentic name' bullshit.

So apparently, Facebook has decided that my name is not my name and wants proof.

This is the name I have used for over 20 years online. It is the name 99% of my friends in real life know me by.

It is the name I introduce myself to new people by.

It is the name my business is run under.

It is the name *my birth mother cannot find me by. * And that is the most important reason I use this name.

In all ways, it is my authentic name. A pseudonym is just as authentic and real as a birth name.

And now, I have 7 days to prove this to Facebook without giving them private information such as a driver's license, a marriage certificate, etc or I stand to lose my account.

Yup. Good job, Facebook, you've succeeded in helping stalkers and worse win. So much for that victory by the Queens in order to use their authentic names. Because this archaic demand to know all things personal about a person, has NOT gone away.

And I will not change my name to a name I do not go by.

So. If I lose my account, fuck them. I'll go back to Twitter and straight blogging instead and take my business elsewhere.



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