[info]wolfsilveroak wrote
on June 23rd, 2015 at 10:48 am

One bad experience can ruin it all.

So we signed up for Loot Crate this month. This month's theme was 'cyber' and was supposed to have stuff from one of our favorite video games (Borderlands), so we figured it'd be a great first loot crate to experience and see if we like it enough to continue.

They claim to schedule deliveries to arrive between the 20th and 25th of each month. They say this repeatedly, everywhere.

The first sign something was off was when I got the tracking number on the 18th, saying it'd been generated on the 9th. I thought, ok, maybe it's been shipped and I'll get the box early next week.

But the tracking never updated. Never changed beyond the number being generated. Look on their Facebook page and see many comments about this same issue, as well as others bragging about receiving their boxes. Some comment that this has been going on like this for 2 months now. (WTF, over?!?)

Cue frustration and disappointment. Yesterday, still no updated tracking information.

This morning, finally get updated tracking to say it's not even scheduled to ship until the 22nd and not due to arrive until the 26th.

So much for that 'deliveries arrive between the 20th and 25th of the month' spiel.

Very unhappy and disappointed. This has not been a good experience and I doubt we'll continue now.


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Oh, and now apparently, I'm not allowed to complain over 'a one day delay' according to some asshole on the Loot Crate Facebook page. No, asshole, I'm complaining over the fact that the tracking number was generated THREE WEEKS before the shipment was even scheduled to ship and that information as to WHY has been seriously lacking. And the fact that it's happened to quite a number of other people this month as well.

But noo.... fanboi says I'm not allowed to complain about something I damn well paid for.
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